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FAQ's &
Policies 

This information is meant to better help you understand what you can expect from each service booked.  Please utilise the chat feature to contact me with any questions or concerns not addressed here. 

How long will you be in my home? 

the breakdown

  • Set up and tear down take 15 minutes each. 

  • Most grooms will take 1:30 - 2 hours 

  • You can expect me to be in your home for about 2:30 - 3 hours or less.

Difficult Dogs

  • I believe every dog deserves one chance to be groomed, regardless of their history. 

still welcome!

  • I have been trained to handle wiggly, anxious, and snappy dogs, but I am not a wizard. I come prepared with restraints and muzzles. I will handle it as long as my equipment can. 

  • Sometimes, the temperament of the dog determines the quality of the results. If your dog cannot handle its' head being dried without biting me, your dog's head will likely be damp. My and the dog's safety come first.  

  • If you need to stop the groom for any reason, the balance of the groom will still be due.  

Booking Multiple Pets 

How it Works 

  • If you have multiple pets you'd like to schedule for grooming, please click the BOOK NOW tab, choose your service, date & time for your first pet.  Please complete the required fields so I can assign that appointment to your specific pet.  You will receive a confirmation email once booked. 

  • Repeat the process for your second pet, choosing. your second appointment time to be consecutive to your first time slot selection.  Enter in the information for your second pet. A second confirmation email will be generated upon appointment approval.  

  • The contact form at the bottom of the website generates an email to me, and is intended for general inquiries and specialised quotes. It does NOT book appointments.  

  • OR... JUST TEXT ME! 913-378-3825

No Tub?

  • The hydromassage bathing system recirculates one inch of soapy water.  The dog is then thoroughly rinsed in clean water. 

No Worries

  • If you don't have a tub, don't worry.  I have been professionally trained to hand-wash dogs, it just takes a little longer. I only need a shower and an area big enough to set up my table, close to two outlets. 

In-Home Pet Sitting 

How it Works 

  • After you submit your pet sitting request, you will receive a confirmation email.  I will contact you within 1 business day to confirm the number of visits and times.  I need 6 weeks notice, as I am a mobile groomer with standing appointments.   

  • We will set up a "Meet & Greet" also, 1-2 days prior to the scheduled service so your pets may get used to my new smell.  

  • At your Meet and Greet, I will collect full payment for the services to be rendered in advance to reserve your time slots.  

  • Then, each day, I will follow your instructions in your absence and text or email a report with a photo at the end of every visit, so you may rest assured that your pets and property are in good paws.  

  • Hopefully, you enjoy using me so much you leave a review, and I get to visit your babies again!

Refunds

  • There are no refunds for Mobile Grooming Services.  I do my best to get a clear image of your expectations, prior to the groom.  My skill and time are valuable.  Every groom will be completed to the exact specifications requested by you.

What to Know 

  • Refunds are possible for unused pet visits.  They are offered as store credit to be used at a later date and are subject to availability. This credit should appear in your user portal. 

Specialty Cuts & Dyes 

Yeah, I do That. 

  • I DO offer specialty cuts, hair dying and all-over hand scissoring, but the cost varies per dog. If you are interested in making some magic with me, submit a request through the "Contact Us" section below and I'd be happy to discuss your dream, and provide a customised quote. 

  • These type of styles are all day affairs and aren't for a dog that is elderly, ill, or otherwise unhealthy. Please be mindful of your animal and its' limits. I have the right to deny specialty styles to animals that are deemed unfit to withstand the process.

Can I Watch?

  • Watching is completely allowed! I want to offer 100% transparency.  I just ask that you keep your distance, and do not distract your pet. 

  • Animals do not enjoy grooming - they tolerate it. Who is their favourite person? You. They behave in a different manner when they believe their owner is going to free them from an unpleasant experience.  This makes my job more difficult, but it's how YOU learn, so please understand that it takes great patience and skill (and you may become anxious)

Please do! 

  • There ARE instances in which a pet parent MAY be of assistance - particularly keeping their pet calm while clipping their nails. If this is necessary, I will allow  your assistance. 

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